Which languages do you write and speak?
Our website is written in English, Bahasa Malaysia and Mandarin. You can switch language at the top of any page, and each version was written fresh for readers of that language.
The languages our clinicians speak at the bedside are still to be confirmed, so we make no promise about them yet. We would rather tell you than guess, and you can ask us on WhatsApp at any time.
Why does language matter in physiotherapy?
Physiotherapy depends on understanding. The patient needs to describe where it hurts and how it feels, and the family needs to follow the plan after the visit has ended.
A pain described as “sakit ngilu”, “酸痛” or “a dull ache” tells the physiotherapist different things, and the right word helps a lot. An older person who is anxious about falling may say far more in the language they use with their grandchildren.
What about families who speak Cantonese, Hokkien or Tamil at home?
Ipoh households use more than one language in a single day. A grandmother may speak Cantonese with her friends, Mandarin with the helper and English with the doctor.
Tell us which language the patient prefers when you message us. Say if a family member can sit in and help to interpret, and we will plan the visit around that. We will also tell you which parts we can explain directly and which are better done with a family member.
How can you ask for your language?
Here are three easy ways to start.
- Write your first message in the language you prefer. We reply as best we can and tell you what we can arrange.
- Say who the patient is and the language they are most comfortable in.
- Ask for the exercise list in the language of your choice, and a larger print if needed.
What if I live far away from the patient?
A daughter in KL or a son in Singapore can join the plan by message, in any of the three languages. You can ask for the exercises to be sent to you as well as the patient, so you can support them by phone.
Our guide for adult children arranging care from KL lists what to prepare. The page on physiotherapy in Malay and Mandarin in Ipoh goes further into language choices when you compare providers.
How do we start?
Read how care works with us and the first visit guide. Then send a short message and mention the language. See our contact page for what to include.